Hi DROdio, I wanted to get your take on how a CEO should handle the case where a valuable employee quits or resigns on good terms. I've been at a number of companies recently where the process has been poorly handled and just leads to uncertainty and stress all around.
As a CEO, how do you ensure that when a valuable employee leaves, they leave in a timely and respectful manner to both them and the team they had worked with?
Thanks for your thoughts!
This one of the hardest things to deal with as a CEO, which is why it's handled so poorly, so often.
The company -- especially in a startup -- is all the CEO thinks about, night and day. The company is a demanding mistress to the CEO in his or her personal relationships. In the shower, s/he is trying to solve some vexing, impossible problem that nobody's ever solved before. It's unbalanced and it's all-consuming, as I've written about in the past.
So when an employee doesn't share that same level of passion, or finds something else that's more interesting, it can be crushing. As a CEO it's really hard to understand why an employee doesn't have the same commitment. This is especially difficult when the startup is going through its "trough of sorrow" stage, where the rubber hits the road, as famously illustrated by Paul Graham:
And in fact, that's when many employees leave, because that part of the startup lifecycle is really tough.
So I tell you this to give you some background: You have to fully expect a CEO to react poorly, because the CEO takes the loss really personally.
As a startup founder, I've had to deal with this plenty of times, and I've watched other CEOs go through it as well. One thing that helps is practice. Over time you realize that everyone has different priorities. Just because you're living & breathing the startup as the CEO doesn't mean everyone else is. And when an employee leaves, it doesn't automatically mean they regret the time they spent at the startup (although it can mean that). There was a value exchange that took place -- the employee contributed value (especially great employees) and the startup benefited from that. In return, the employee was paid and hopefully learned along the way and made good friends.
So here are some pragmatic tips I'd recommend you try if you feel like you're ready to leave your job:
Good luck, and let me know how it goes!
Here's a bit more from the CEO's perspective and what the CEO can do:
can you please remove the fucking "read next" popup, you marketing genius? and do not opt in to subscribe to this desperate begging blogshit. thank you.
Max, I definitely can't say you're shy about expressing your opinion. The blogging platform I use is called SETT. The creator, @Tynan, is working really hard to create a great experience for readers. I'll let him know you don't like it and invite him to respond here.
In addition to DROdio Real Estate, we also run a commercial brand, Cardéa Commercial. We are hard at work on a new tool for our commercial lease & sales clients called Maptimizer. In fact, we think it's so good that we're in the process of filing a patent on it (you can click on the image below to enlarge).
Here's how it works: Let's say you run a law firm that has 50 attorneys, 20 support staff, and an executive office of 5 people. Your lease is coming due and you want to find a new office, but you're not exactly sure where to move. Enter Maptimizer.com. Our tool will let you enter the home addresses of all your employees, and then prioritize their importance to the company on a scale of 1 to 5. (i.e., the receptionist gets a score of "1" and the CEO gets a score of "5"... or should it be the other way around?!) After entering all the employees' home addresses, you can then choose from several office locations (actually an unlimited number of office locations). The tool uses some pretty complex math to calculate the best office location based on all the weighted employee locations. We can also tell you what restaurants & shops are near each of your office choices, and what the traffic is like. Pretty nifty, eh? If you'd like to learn more about it, please let me know. This tool would also be great as a way to figure out where to hold conventions, build churches, or have any other large gatherings of people, where many people have to commute via driving.
We are also looking for branding clients. Is this a tool your firm would like to brand and use as a competitive advantage? How much would your company be willing to pay as a monthly licensing fee? We have not worked a pricing model out for this yet but it would probably be a licensing fee + setup charge. We've talked to some of our clients and feel that Maptimizer will be a good way to get in the door with prospective clients (i.e., "let me run an analysis for you using Maptimizer and I'll sit down with you to go over the results.")
In my life I could not fathom going a day without the internet and consequently I have had nothing but admiration and gratitude for companies likes Virgin Media who have offered no less than the highest quality of speed and value for the internet. In the increasing technological era that we find ourselves in, internet has been at the forefront of all mediums changing the way we live and think about our lives.
As a daily user of the internet I appreciate the valued broadband service your company and others have made accessible. Not only has the internet become faster over the years with the introduction of new technology and software, but it has also become relatively cheaper. This is a classic example of the powers of the market structure as increased supply of internet has lead to increased output and a cheaper price.
In 2006 Virgin Media Inc. became the first “quadruple-play” media organization in the United Kingdom, incorporating together a media service consisting of television, internet, mobile phone and fixed-line telephone services. More specifically, Virgin broadband ranks as the second largest UK internet supplier. Virgin Media’s 3.6 million customers comprise almost 35% of the market share of broadband across the UK.
The CEO of your company, Virgin Media, has recently attacked the principles of net neutrality. I am sure you are most aware of the fundamental principles of network neutrality where a given broadband network is free of restrictions from content, sites, connectivity speed and where communication is not unreasonably degraded by other communication streams. More specifically however is the fact that through net neutrality, any user of the internet is able to access all websites at the same speed whether it is the website of a big corporation or the blog of a small shop owner.