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Packaging & Distribution in the Digital Age: Or, Why Even Grandma Loves Apps

There's long been a raging debate going over HTML vs. Native Apps. Just Googling the debate returns over 3.7 million results.

I'm here to tell you, that's the wrong way of thinking of things.

It's like debating whether oil or water will win when mixed. You can't get the right answer if you're asking the wrong question. While oil and water don't mix well, they can co-exist in the same bottle, and there are valid times you might want to use each.

Let's dive into the right way to think about mobile, and specifically about the role native apps will play. A better analogy of the mobile landscape is from the point of view of a car manufacturer like Honda. Honda makes a lot of Honda Accords -- they're its bread & butter. But for years, Honda had a Formula One team. A Honda Accord will never compete at the Formula One level, nor was it meant to. And conversely, if Honda only had a Formula One team, it wouldn't have the massive market share in the auto market that the Accord and other bread & butter models provide it, but Honda did learn a lot about how to make really great engines from its Formula One program.

In the same way, mobile apps are the "Formula One" of mobile, and HTML is the Honda Accord. You can get wide distribution across many phones by having a mobile HTML presence, but you can't do the sexy, progressive types of things that you can do with apps, because an app is typically compiled software which can leverage the specific hardware functionality of the phone (the camera, the address book, geolocation, the microphone, and many other things).

The Future of Customer Loyalty: Dynamic Pricing with a Hedge

I went to get my car washed today in freezing weather, the day of a massive snow storm about to hit DC. Needless to say, nobody else was there. (Why did I do this? Because the car desperately needed to be waxed + interior cleaned, and I'm not in DC for long). The experience got me thinking about dynamic pricing and customer loyalty.

Businesses typically try to use frequent-purchase tactics to drive loyalty, like a "buy 9 get 1 free" card or, in the case of airlines, frequent flyer miles. But I believe there's a better way to drive deep loyalty while at the same time maximizing the revenue a business gets: Dynamic pricing, with a Hedge. Here's what I mean:

As I mention in the video above, to say it was a slow day at the car wash facility would be putting it nicely -- I must've been one of only a couple dozen customers they would have the entire day. It's expensive to keep a carwash open on a day like today, including paying at least 10 employees to sit around and do nothing.

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