- The "nibble": How a guy who got bumped from a flight got a $1,000 voucher, hotel room for the night, executive car service, first class ticket for the next day's flight, and dinner paid for
- BATNA - the "best alternative to a negotiated agreement": How negotiation experts 'expand the pie' to generate additional value when negotiating
- Disarming empathy: How a hostage negotiator who wanted to buy a car used a low initial offer (but not too low) and "disarming empathy" to get the car
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