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Daniel on AMA Social Media Panel 7/15

I spoke on the American Marketing Association's Social Media panel on July 15th.  The video is above.  Below is the original marketing information for the panel:

Innovation & Technology , How it affects the Marketing Mix

Date: Wednesday, July 15, 2009

I spoke on the American Marketing Association's Social Media panel on July 15th.  The video is above.  Below is the original marketing information for the panel: Innovation & Technology , How it affects the Marketing Mix Date: Wednesday, July 15, 2009 Time: 6:00 PM - 8:00 PM Location: John Hopkins University Krieger School of Arts and Sciences  Washington, DC Center 1717 Massachusetts Ave., NW  Room BOB  Washington, DC 20036 Cost: $40 Members & Students $60 Non-members Hors d'oeuvres included. All onsite registrants are subject to an additional $10 surcharge. Register Pre-registration closes at 5:00 PM on Monday, July 13th. Speakers: Aaron Brazell, CEO, Emmense Technologies, Founder, Technosailor.com Gray Brooks, New Media Ombudsman, Obama for America Shana Glickfield, Communications Consultant, Founder, DC Concierge Daniel Ruben Odio-Paez, COO, PointAbout, Co-Founder, DC Moblile Mondays Patricia Mejia, VP Marketing, Siteworx Moderator: Maurisa Turner Potts, Expert Marketing Consultant Every day a new social marketing outreach tool is introduced to the marketplace. Rapid innovation in technology has added new weapons to a marketer's toolbox. Both clients and companies are looking for the next new hot thing to differentiate their product or service. Facebook, Smartphones, Iphone Apps, Twitter, and U Stream are every day household names. New companies and industries have been formed to spread messages about products and services. Yet, a key question remains: How does innovation and technology affect the marketing mix? Come join five expert panelists on July 15, 2009 to discuss key innovations in technology that directly impact marketers. Aaron Brazell is a social media strategist and implementer. As a long time entrepreneur and technologist, he is most known for his blog, Technosailor.com - the most widely read business and technology blog in the Baltimore/Washington region. Gray Brooks helped pioneer the political New Media space. In early 2003 Brooks drove to Vermont, helping the Internet team power Gov. Howard Dean's presidential bid. In January 2007, Brooks joined Barack Obama's campaign. As New Media Ombudsman, he was the special projects manager for the New Media Director and helped integrate the department into the campaign at large. Over the two years of the campaign and presidential transition, Brooks managed efforts integrating web design, online video, email, text messaging, online advertising, social networks, and fundraising. Patricia Mejia is the Vice President of Marketing for Siteworx, Inc. Patricia offers a diverse background in public, private and non-profit organizations, having served most recently as VP of Marketing & Communications at IXI T Corporation. Prior to IXI, Patricia held leadership positions at Freddie Mac, the Mortgage Bankers Association and the Southeastern Universities Research Association. Daniel Odio is a co-founder of PointAbout, a company that is focused on unlocking innovation in the mobile space. Previously, Daniel was the founder of Cardea Commercial Real Estate Advsors and DROdio Real Estate, Inc, a resdental real estate brockerage. Daniel has been featured on CNN, CNBC, TLC, The Wall Street Journal and many other publications for his innovative use of technology in the real estate market. Shana Glickfield, an independent communications consultant, was previously the Director of Strategic Communications at Amplify Public Affairs. Shana is currently leading a workshop series to improve how Hill staffers use social media tools in the course of their jobs. She is the founder and author of renowned local blog, The DC Concierge and is one of the top 100 Twitters in DC. Maurisa is an accomplished marketing professional with more than 14 years of professional marketing experience. Her background includes developing innovative and customized marketing strategies, communication roll-outs, event planning, public relations, and partnership development. She has experience in a variety of areas such as economic development, hospitality, technology, telecommunications, accounting, retail and legal services. After spending a majority of her career working in corporate America, she launched her own marketing/public relations consulting business offering freshly tailored marketing solutions exclusively to small businesses, boutiques, entrepreneurs and other private entities. She serves on the Board for the Greater Washington Fashion Chamber of Commerce. She is also a member of Success in the City Professional Women Organization, Washington Women in Public Relations, and a Social Committee Member for the Virginia Tech Alumni Association (National Capital Region). Here's a transcription of the event: Subject: American Marketing Association's Social Media Panel Date: July 15, 2009 Location; Johns Hopkins University Speakers: Aaron Brazell, CEO, Emmense Technologies, Founder, Techosailor.com Gray Brooks, New Media Ombudsman, Obama for America Shana Glickfield, Communications Consultant, Founder, DC Concierge Patricia Mejia, VP Marketing, Siteworx Daniel Ruben Odio-Paez, COO, PointAbout, Co-Founder, DC Mobile Mondays Moderator: Maurisa Turner Potts, Expert Marketing Consultant Legend - Panel Members and Moderator AB - Aaron Brazell GB - Gray Brooks SG - Shana Glickfield PM - Patricia Mejia DO - Daniel Ruben Odio-Paez MT - Maurisa Turner Karen: So, I wanted to just make a couple of announcements, and then I'm going to turn the mike over to our Chapter President, Brendan Hurley. We've a few upcoming events, and I hope you like this space, because we're going to be meeting here a lot for the speaker series. So coming up on July 28th, we have a networking series that's gonna be with José Andrés, who is from THINKfoodGROUP. How many people have been to the Zaytinya, the Jaleo? Great restaurants. So that's going to be on Tuesday, July 28th, that's a lunchtime event. Am I correct? [Yeah.] Good. So on August the 12th, we'll be back here at Johns Hopkins, and the table speaker series on the 12th is on Sports Marketing. So if you are interested in sports and marketing, I hope to see you and see your smiling face on August the 12th. I put the time as 6[:00] to 8[:00] because I know D.C.; I know traffic. We're going to start at 6:30 every month, the speaker series, but I wanted us to have enough time to network, exchange business cards, and get to know each other. But anyway, I'm going to turn it over to our new Chapter President, Mr. Brendan Hurley, who's going to talk a little bit about the chapter, and we'll be starting in 5 minutes. Thanks. [...] You're welcome. Brendan Hurley: Thank you, Karen, and welcome everyone. Again, my name is Brendan Hurley. I'm the new Chapter President for the American Marketing Association here in DC, so I'm very honored to hold that title and to be here tonight, and to welcome you. I'd like to thank and welcome all of our speakers. Thank you very much for your time, and your insights, and your expert knowledge. I'm sure that our guests are going to learn quite a bit from you, so we appreciate that. For those of you who are not aware--we just began our new fiscal year. The Chapter begins the fiscal year on July 1st, so I just want to take this opportunity to tell you a little bit about what our goals and expectations are for the new year. All we wanted to, really as a chapter, we want to focus on our core competency this week--move forward to try to provide maximum member value, so we are really focusing on increased and better programming, and increased in better networking opportunities for you, as we know that is very important to our members. We're also going to be doing some internal and external research. We want to find out what, as members, you think of the organization. For those people who are not members--we want to know what you think of the organization, as well, so that we can continue to improve and grow as a Chapter. We believe in building organizational infrastructure and improving efficiency so we're very dedicated. Our volunteer force is very dedicated on focusing on those areas, so you have any input or suggestions for us, we welcome it. If you're interested in volunteering for the chapter, we really welcome that. As part of our desire to improve the infrastructure, we really need volunteers to fill our committees. Melissa Okimoto, our Director of Volunteers, raise your hand, Melissa, is here. If you're interested in talking to her, she'd more than happy to chat with you about some of the many opportunities available as volunteers at AMADC. So thank you again for allowing me to speak to you. Now it's my pleasure to introduce to you the moderator for this evening's discussion, Maurisa Turner. Maurisa also happens to be the Chapter's Vice President of Marketing and Communications. Maurisa is an accomplished marketing professional with more than 14 years of professional marketing experience. Her background includes developing innovative and customized marketing strategies, communication roll-outs, event planning, public relations and partnership development. She has experience in a variety of areas, such as economic development, hospitality, technology, telecommunications, accounting, retail, and legal services. Maurisa, is there anything that you really haven't touched on in your career? [Laughter] She launched her own marketing/public relations consulting business recently offering professionally tailored marketing exclusions, exclusively to small businesses, boutiques, entrepreneurs and other private entities. She serves on the Board of the Greater Washington Fashion Chamber of Commerce, which she was just featured recently, I might add. She's also a member of Success in the City Professional Women's Organization, Washington Women in Public Relations, and a Social Committee member for the Virginia Tech Alumni Association. So, welcome. Thank you. [Applause] Maurisa Turner: [I have to move this lower [microphone] for a 4' 11" person.] Good evening, everyone. Thank you for coming and thank you, panelists, for being here. Before we start off, I'd like to get a little poll in the audience about how much everyone knows about social media. And I'm going to start with the basic question. Raise your hand if you know what the definition of social media is. Who is currently using social media? [Laughs] We have applications here. How many people are using Facebook? YouTube? Twitter? How many people blog daily? [Laughter] OK, weekly? Alright. And how many people do it for business? Personal? For both? OK, alright. How many people work for organizations that make it a requirement in their business to have a social media plan? Do any have a work or an entity where they're adverse to using social media applications? [OK.] May I ask? [OK.] Is anyone Twittering right now? [Laughter] Alright. I just wanted to get a good pulse on just how the background of how many people are in the social media phase; how they're using it--business versus personal. And, of course, we are here trying to ask the burning question, how does this innovation and technology really affect the marketing mix? And, showing case studies, and proof-positives, and results from our amazing panelists that have used it very effectively and dynamically, and learn some of their points and tips, and how they carry it on into your background, into your career, as well. So, let me kick off one question I'm going to talk this to Gray [Brooks] [Laughs], as a very interesting and exciting track recently. This question is for you, and of course, everyone else still on the panel, please pitch in. Last year, we saw a political candidate and Marketer of the Year, beating out companies, such as Apple and Nike. Many would argue that the technology behind the Obama campaign helped drive the brand, and spark the excitement of President Obama. Please give us your thoughts on power of the 'Obama' brand and how technology affected the marketing of his candidacy. Gray Brooks: Sure, first of all, can you all hear me OK? [Yeah] Thanks for having us here tonight. You touched on a couple of the words in there that I think that are very crucial, but that sometimes they're too easily considered. And one is "technology", and the other is "brands". The people at the top of the campaign did varied work, and I think hired a lot of very good people. But this is my third campaign, and I [...] other campaign. [Laughter] It would be a mistake not to realize that even when we're screwing up, we got by ok because the package we were selling, the candidate himself, was really good. So, technology enabled some revolutionary things, but also it was still a matter of selling something that was already a good product. The other part of it is that, it would be a mistake not to realize how much effort went into the branding. I think the advertising industry was very conscious of, and very, I guess, more knowledgeable about the work that went into the branding of the campaign. Before the general election, we were hiring several graphic designers to focus that exclusively on adding artistic depth to the campaign at every level. On the Web site, we managed to subsume all the print design, all the [...] ads, everything that people saw down to the literature being handed out in mailboxes. We eventually were able to go through these two or three people, so there was consistence. It was based around a design that people thought conveyed a message even without words. And then the rest was kind of adding technology on top of that. But those two fundamentals of having really good product, and then actually truly focusing on brand, in trying to say something that you thought out. I was a huge part of that. Aaron Brazell: I would say also that there was a huge emotional need in the constituency in the American people to have the technology come along to accent the product. I agree everything that Gray said. There was a great product there. The technology really enhanced it, but what really drove the point home was that there was a need for something, and that product and that technology enhanced that, and brought it out. I think any, no matter what it is, you're not going to get anywhere without the technology, and you're not necessarily gonna get anywhere with just the communications side of it in the product. But if you have three of those things all combined, I think you have a dynamic trifecta. Shana Glickfield: In my experience with social media consulting  professionally where I advise corporations and  nonprofits, and even individuals, I think a lot of people now want the Obama-like results. And I think it's important for marketers to understand that it was a big campaign, as the trifecta was taking place, and that you can have a very successful social media campaign without having the Obama-like results. GB: We definitely want to be over our two lessons we learned here is that it was merely a case study. It was a huge case study in one that has a lot of material to learn from, it takes years. It's just made up of best used strategies. The fact is, it's a mistake to see that something as ultimate, when really, it was just one example. Patricia Mejia: I would add that I think you had conversed a lot of things and also you're first?, you're innovative, so I think from a marketing standpoint, it's important to think about what the next thing is. Timing is everything when it comes to marketing, so I think it's a combination of things sort of lining up. It's like a perfect world in the negative, but things came together because of the timing, as well. AB: You have to drive that point home. If you look at it, it's just not a political panel here, but as an example, since we're in that space already with the Obama campaign, you look back at 2004 with the Dean campaign, they also did many of the things that the Obama campaign did do. They had arguably a great product. I didn't like the idea, but that's a different story altogether. [Laughter] They supposedly had a great product. There was a lot of great messaging there, but the emotional aspect of where the American people were with his outburst, and all these other things that happened just didn't coalesce the whole product, the trifecta - I love that word [Laughter], actually come together and do something where we saw completely the opposite side of the Obama side. MT: Great. Thank you. Of course, we know that each of you blog either on personal or business-related. There's been some questions out there that some think that blogging has jumped the shark', so to speak. What are your thoughts on that? GB: I don't mean to monopolize the time, but people say it's great. DO: So, first I'll say that it's a pleasure to be here. I see a lot of you out there that could be up here, so I wish this could be a roundtable where we all could be talking together because I'm sure that you're doing things that we don't know about, so I'd like to just open that piece of it up if you have thoughts, let's just share them. If I can step back for a second, I would say that it's really important to understand what social media is and isn't. I think a lot of people consider social media to be a medium, but I consider it to be a tool, like a telephone. You don't place an ad in a telephone; you place an ad in the yellow pages, and for me what social media is, is it's a vehicle. It's a tool that allows me to take the expertise that's inside the head of, let's say, whoever we're looking to profile, and share that with the people that need it in the moment that they're making a purchasing decision. So for example, if it's real estate - I started a real estate company six years ago, and we had really competent realtors, but nobody necessarily knows that unless you can use tools like social media to allow that expertise that's in their heads to get to the people that need to know it when they need to know it. So, what I would say about blogging, which to me is the component of social media, is that blogging allows you to do some things that you can't do otherwise. I like to say that Henry Ford would love blogs, because when you get questioned, you've answered twenty times already by e-mail instead of spending 15 minutes composing that answer again by email. Spend three hours writing a blog about it, a really researched in-depth answer; and then when somebody emails you that question, just send them back and answer the blog. You're making an assembly line of expertise, right? So, very importantly at the beginning [...], I would say social media is a tool, not a medium, and blogging is a very powerful tool. You also get great Google lists out of it when you blog with original content, which means that when people search for keywords, you're the one that comes up as a subject matter expert, so to me, blogging is so very pertinent. PM: I would add to that is that blogging is important, but authentic blogging is so much more important. So I think the authenticity people see through the salesy part of trying to sell you something to position yourself. The authenticity is what people are really looking for. They're really yearning for it, because they're kind of like over the marketing. I just had to add that. AB: To go the extra mile there, I agree with Daniel here. Blogging is one of those places where you create content that's going to be there forever, arguably, unless the internet blows up, which is always possible. They're also going to be there, and the search engine's Google, most importantly, is going to find it, it's going to be there all the time. You can certainly refer people to them over email, or whatever. I think one of the big questions about is blogging. Is blogging jumping to the shark? At least this is the side of the conversation I'm hearing from the technology side, it's the question that's posed, it's blogging versus social networks. So your Facebooks, your Twitters, your YouTubes and what have you, Tumblr. Why spend more time writing on a blog when all your costs are going into Twitter? That's the side of the conversation I'm hearing quite a lot. In fact, I don't know how many of you, do any of you know Dave Troy? [No.] Ok. So David Troy is an entrepreneur. Actually, more towards Baltimore, but he's involved with marketing, as well, so I thought some of you might have heard of him. Dave Troy asked a question on Twitter, maybe three weeks ago, "How many of you are blogging? Since Twitter came around, are you blogging more or less?" He was making the assumption that everybody blogged less. I find I blog more, because of Twitter and still sell all that much, but the reason why is you can have all these thoughts out there in social media, and social networks, etc., but, unless you have a place to put that to like really park it, and grow it, and create an audience around. And you just can't do that on social networks. You can certainly share your thoughts. You can share your links, and share your list, this and that and other thing, but it's hard to build community around that. And, if you're working with a product or company, you're trying to drive the product. You're trying to drive some software, you're trying to drive something that creates more sales, and you want to build community around it, because that community is going to turn into your biggest fan [trusts?] So, is it valuable to be out there on Twitter, absolutely. You're out there, you put your thoughts out there, you pick every opportunity, you can't conversate with the people who may be buying your product, may be buying your company, may be engaging with you in business somehow. But, if you really are going to build a community, you're going to need the blog. So no, blogging has not jumped the shark. That was a long-winded answer. SG: Blogging, in my experience, also, a lot of the great [...] that mention SEO[?], I like community building, a couple of other things, but I think the solid leadership comes from putting content out there, and I think a lot of people get stuck with blogging because they think they have to sit down and write this 3-hour think piece every time. And that's not the case. People don't even like to tune into a blog and see all the same text over and over. You think about how to take the pressure off and make yourself a better blogger. It actually takes less time to judge. If you're going to send something to a couple of your colleagues, from a newspaper or video on YouTube, instead of circulating it via email, I would just post it to a blog. It'll take just as much time, but you're really building your blog out. MT: You have a question? Unidentified Female Speaker A: Yes, I have a question. You're all talking about building communities, and so like sending it email around to people you know, or doing it on Facebook or Twitter, will it follow you? I find it hard to understand how is building communities around blogs easier, than building? GB: Just jump in. Part of my answer to you definitely revolves around my students' overall question, and there is a really, really useful plagiarism of Benjamin Franklin, don't live to geek." And it's cute and easy to remember, but it really does get back to the whole point of all this, and that is that no technology is good, or bad, or going to work, or not going to work. It's just another tool, and we're at a point today where we have more tools and more capabilities than we ever had before. But that gets us back to the original philosophical question of, "What are you trying to get done?", and then, "How are you going to do it?" And the technology, like blogging or anything else can help you, right, and if it's not helpful, then don't use it. The only thing that I think matters here is just asking yourself, "What was I doing already?" and, "Can I be even more efficient?" Or, as efficient, maybe, as with some side benefits by using this other thing. And, so, there are many times where you get other side benefits by blogging, as opposed other means without other extra costs and effort. Like you said, instead of emailing everyone in the company, if you post it on the blog, its adding content to your blog without any extra effort. U/i Female Speaker B: But how do you drive readers to the blog? GB: There are two ways to that. One is, if you compared to what you were doing before like sending an email with the content in there, and it [...] around the link, that's just as good. And, so you're not losing anything on the process. The other thing is, the more you write, the more content you create, and the more you do actually adds authenticity, and try to add something that's worth reading. People find that, and that's a great thing about Google, and a great thing about the internet is that quality material rises to the surface literally on its own. PM: One thing I would add is, I think as marketers we really need to stop thinking about us, and start thinking about the people that we are trying to reach. So, if I were you, I would think about what's my target audience care about. What influences them, what do they care about? And so, are blogs relevant? It really depends on who you're trying you trying to reach. If you that the people that you're trying to reach like to find out what you think, and like to, sort of, get into you head before they'll start to trust you, then I think the blog is a very useful tool. The other thing I would say about building an audience around the blog, it can be damn expensive. So, I understand what you're saying about how do you build that community on the blog if you're creating all this content on, why wouldn't you just jump on Facebook and put your original content out there, or put it on Twitter, because it goes to various people? AB: Can I ask a question?  Why would it be expensive to build an audience on a blog? PM: It depends on your topic, right? If you're blogging about something like Obama, then surely, everyone is always searching for Obama. AB: You're talking about buying keywords, is that what you're talking about? PM: If you're buying keywords, buying impressions through advertising - that's my opinion. I've seen it, it's expensive to build a community around [Cut off.] AB: [Cut in] I've never done that in my life. I've got the largest business and technology blog in DC, and I've been going at it for five years, and I haven't spent a dollar. GB: I think her point is very valid, and definitely reflects on everyone's company and that is, new media has infinite possibilities for being a black hole that you just pour money down. And it gets back to the question of, if you just think, I don't understand this, but, hell with it, we'll just spend $15000 and get some results, that's a foolish way to go about it, and you're pouring your money down the toilet. Whereas, it's important to realize that the baseline is free, and, starting off with just using these tools in a forthright and pragmatic way doesn't cost you anything. And you can add money to get more results from there, but it's a mistake to just add money and to get more results from there, but it's a mistake to just add money and expect results. DO: And to add to that, it's a very personalized, individualized thing for everybody, it's very easy to blow your budget on Google adware. I mean Google will just charge that credit card, and before you even know it, you've spent 20000 bucks. But, on the other hand, it can also be expensive in time, and not expensive in money. It takes time to put that original content out there. I'm a very pragmatic guy. I have a voice recorder on the table here, and a camera up there, I'm capturing this content. Why am I capturing this content? Because, this was really valuable content. If you think about this, what's all of our time worth? I don't know, $100 an hour, $200 an hour, more? And, how many of us are in this room? This is a very expensive session that we're having together, and the irony is that everyone's going to walk out of here, and all this content would have been lost. It's amazing, I have to think that in 20 years people are going to look back and say, for the first x-thousand years  of human civilization, you're telling me that content was just lost out there, with [...]. [Laughter] It doesn't make sense to me. So, I capture the content whenever I can, I have a woman who lives in Washington state who transcribes it for 15 cents a minute, and I put it on my blog. And, I've been able to get a page rank 5 on Google for a domain name, PointAbout, that's been around for less than a year, which is amazing. Google is thirsty for original content. So, you're asking me about driving traffic, that was your original question. And, my answer would be, only one of your goals is driving traffic. Another one of your goals is saving time. If you can write something on a blog, instead of writing it a thousand times by e-mail, poorly, write it once on a blog, well, and send that blog out - a] you've gotten a time savings out of that for all the future people that ask that question, but, b] by putting that original content out there, or even better by capturing content - capture your CEO, or CMO. When I was doing real estate, I would wear a lapel mic, and I would tell my clients, "Do you mind if I just record me showing you homes?" Because there are people out there that have never bought a home that would love to know what the experience is like. [Laughter] And, then I would have a woman transcribe it for 15 cents a minute and put it on my blog, right?  Right, and that's a lot of rich original content, and Google will reward you for that. SG: I think we have time, two things that I want to talk about, that I'm not an expert on Google search engine optimization, but I do think we should just say for the audience here, in case people don't know, like Google Juice, the way Google ranks you is based on how frequently your website is updated, in addition to how many times you use those keywords. So, I encourage all of you to get with your web team, if you're not already, or whoever has your analytics, and find out what words people are using to find your site, and really optimize around those. And, a lot of people start their web experience with search. [Aside to panel] I don't know the statistics, do you guys, it's like 90%? [AB confirms it's about 90%.] So, when we're talking about like a pragmatic strategy, I would definitely say start with your search terms and [to DO], do you want to talk about Google? DO: I just going to say that Google is very smart about it. They even know of the domain name address, where the domain name was registered is the same, it matches up to the address on your website, they will give you credit for that, because that shows that you are actually the owner of that domain name; it gets down to that level of detail. So, Google SEO - search engine optimization should be for any business, I think, a key part of your initiative, because that's like buying real estate in New York in 1900. You can rent that space through ad words, but if you put the time and effort now into buying that space, you get Google to like what you're doing now; it's going to pay off for the next 100 years. GA: The one thing I was going to just put on top to what the gentleman said a couple of times before was, he is incredibly right, because one third of new media as a whole is content, content, content. And, you're crazy if you have a company blog that is updated once a week. And you're crazy if you have a Twitter feed, but, don't actually don't create anything new, you just link to what you're already, [changes thought], fresh content is crucial. And the fact is, he's ahead of the curve on all this, but every person in here should blog and say, "Today I went to this forum, and here's a link to the video." It's connecting to what someone else has done, it's good content is right behind having you done[?] the content yourself. MT: Let's bring us into organizations, and it's interesting that there are still companies that still convincing of having a social media plan. Us, as marketers, we have some executives you can to talk to until you're blue in the face and try to convince them to change or consider a new idea. But those companies are for those individuals that work for companies that are adverse to this social media craze, how can you convince them that this is good for their business? AB: I think all you got to do, and I'm going to avoid doing the normal, somebody's going to bring up Zappos, someone is going to bring up Dell, somebody's going to bring up Southwest Airlines, but, I think [Some bantering and laughter]. I think if you look at the [changes thought], once you get away the head of the tail of the big companies that everybody knows that using social media, I think there a whole lot of really great examples of companies that are doing it really well. And I wrote a blogpost on my blog the other day, just like the greatest experience I ever had with customer service, via Twitter; and that was with my bank, 1st Mariner Bank, in Baltimore. I was having a really bad day as a result of them, and went ballistic! [Laughter]. Their customer service guys on Twitter reached out to me and through a couple days of exchanging direct messages, and him going above and beyond wearing more than the minimum pieces of flair [Laughter]. I'm telling you, it was great example. You take a look at that, and now this guy is getting all kind of attention outside of my blog, outside of 1st Mariner Bank, there's a number of other posts that have been written about my experience, and all of a sudden you start seeing a pattern that there's a direct line that goes from the engagement in social media to the ROI that the company wants to have, every company wants to have. And I think that, when you're talking to the executives, when you're talking to the people that make the decisions at the top, they want to know where is the value for the company. It's nice that there is this experience; it's nice that you can talk to customers, but how does it actually help us run a business and make money, because everybody wants to make money, and that's the end of the day. PM: And more and more marketing is going online, I just looked at some Forrester[?]  today that was looking at the growth in interactive, where it's coming from, it's coming from traditional channels. The emphasis is there, the audience is there, so I think it becomes a lot easier when you start to see your competitors being there. As a business-to-business marketer who has always been inside companies having to sell ideas before they actually get approved, a lot of times people will respond best to what they're seeing their competitors do, or where see an opportunity where their competitors are not. A lot of the time that I spend in my job is looking at what our competitors are doing, or not or doing, so that we can do it first. SG:  I'd say Pew Internet and American Life, they do all the demographic research of who's using social media, and I think that's really important information for executives who haven't been convinced yet, to really dissolve the myth that the blogger is a teenager in the basement. And, I think the fastest growing demographic right now on Facebook is women 50 and older, and it's growing by hundreds of percentages a month, and we just had the officication of Twitter [Laughter]. We're also absorbed at who's using it - it's our world. But, I think people, who it's not their world don't really realize that is where the majority of people are, and you have to go to where your consumers are, and that is Facebook and Twitter. DO:  I'll just use a couple of real examples. I'm a very pragmatic guy, right? So, as an entrepreneur you have to be really pragmatic. PointAbout is a company that makes Ifonets, we actually made an Ifonet for 1st Mariner, but, I'll use real estate, because it's such a backwards industry, nobody even knows how to check e-mail in real estate. So, it's really easy to get progressive in real estate. And, I'm a big fan of YouTube, I use Vimeo now, but, it's just like YouTube. I am a big fan of, for example, I made a lowball offer video, which is just 'drodio.com/lowball.' It's our real estate company name .com/lowball. And, I walked potential clients through what the steps were to make a good lowball offer. And, there are some things that we do that are different from norm, or whatever. I can't tell you how many clients came to us and said, "I watched your video and I want to work with you." It was a warm referral lead, the thing that realtors will kill for. This is very significant, we had cold marketing leads coming to us as if they were warm referrals, because they felt like they knew what we were capable of. Again, it's getting the expertise out of your head, and into the hands of the people that you don't want making that decision, so I think the really way to start is with something like YouTube, and to take a video of the product manager, don't take a video of the PR person, take your video of the product manager at your company who has lived and breathed that product and knows it in and out. A very real video, into what you're saying, does not marketing speak, don't edit it, don't make it look all glossy, make it gritty and real, and put that up on YouTube, and then send people to it, or use Google search engines and officications[?] who can find it, and you will find that's a very easy way to have a small test, and all about making the food before you build the restaurant, don't spend all this money on building the restaurant and nobody wants to eat the food. So, small tests, and you can then show your boss, "Hey, I did this video and we got 20 sales out of it." And it's a very trackable thing. MT: For those that work for organizations, if you don't mind me asking, that are still on the fence, or adverse to it, what's the reason? [Some disjointed comments from the audience.] U/i Female Speaker C: [Extremely poor audio.]The reason is the RY[?], there has been a lot of research with Twitter and other social media[?] that talk about the RY to try to shield my company's [...] officers. [...] field marketing has a 45 [...] RY [...] the numbers go up [...]. Social media is not there, and, so, even though we have a lot with Twitter, and [...] everybody will comment, but the weak [...], and everything,    I personally maintain it's great, but my CEO [...] and he [...] numbers wise . So, I would say that probably is a lot of [...], we want to get the highest return on what little resources we have, [...] social media [...]. DO: See, I take a big exception to that, and it's not with you, it's with your CEO. I will call your CEO personally and talk to him or her [Laughter.] Because, the cost is zero, it's an intern's time. And, you know what, the intern can do it the best that of everybody at the company. So, take the unpaid intern and have him do a small test - a very small pragmatic test. PM: I disagree with that. I tell you. I think it depends on the business, right? And so, in some businesses and certain niches, it's fine. Your intern's going to do a great job of representing your brand. I think with other businesses where you have a complex product that you're trying to sell, or complex solution that you're trying to sell, it's something that needs to be bought in at the top level, because it requires the involvement of high-priced people. And that's just been my experience. So, looking at it from different perspectives, small business - large business, business - consumer versus business-to-business, it really does matter. AB: I can see where you're coming from, and I've already fought with you about it today [Laughter.] What I would say is that I find it really interesting that your CEO would put more stock in ad words that he would in social media engagement. Cause, at the end of the day, I hear the argument that he is making. At the end of the day, you're putting your money into ad words and, you might get the results, what are the results? So many impressions that actually turn into an actual sale. And, these are rhetorical questions, right, so I'm asking not asking you directly. What I 'm saying is you can put $5000 into a campaign and never get a sale out of it - that's trackable, Google delivered those impressions, but is that actually a valuable investment when there's no sale, on the other hand, like an intern, or somebody, anybody in the company getting out there and talking to people like they want to be talked to in the effort and hope that you might get a sale out of that, probably has a much higher chance of actually converting than, instead of following ad words up there and spending thousands of dollars. GB: So, I think that part the confluence of where I believe both Aaron and Patricia are right, has to do with, I've been advocating for a very realistic and down-to-earth investment of money in the media. I do believe that it's worth investing in, and I believe it can be done well. He's right, that when it comes to the financial investments, well, part of it's very minimal manpower, and very minimal financial investments, it started. The important question though is whether or not the upper echelon and the leadership, as a whole, are willing to invest in the media, personally. And if you have an organization where you tell the unpaid intern, 'Hey, go do this, ok, how many [...]   just go do it", and no one talks to that intern, and they attempt it on their own, you're going to have terrible results. And the question is, if that intern is allowed to, once a month, take a video camera and have 30 minutes of the CEO's time to do a direct-to-camera video for the YouTube Channel - that's going to work, and that didn't cost any money other that the CEO's time. But that's the problem is while these organizations where the CEO says, "Yeah, but I don't have time for it, my managers don't have time for it. We want someone to go do something." MT: Let's take a couple questions. U/i Female Speaker D:  I work for a large government contractor and we are just now, we just hired a social media manager, and started a YouTube channel, but it's taken a long time and it's a fairly sizeable company. And I think the resistance is security, as she mentioned. But also, our clients are government decision makers, and they tend to be[?] older, and the belief is that social media is for a younger generation. So, what have you found in your research and your findings that I can take back to my CEO and say, "No, there is research that shows this attracts older government decision makers." PM: So, Forrester just put out a report, a social technographics report. So they look at different demographics, and they map their social behavior. So, they start at the most engaged all the way down to people who are just spectators or uninvolved. And that's the kind of data that you could put in front of a C-level person, or director-level person. They want to know what's the survey data telling you about the kinds of people that you're trying to reach. I would definitely recommend looking at something like that. [Clarifies for questioner that the organization is Forrester Research.] DO: Also, Pew Internet just recently did a talk at the Web Editors Roundtable which is a great event. I captured the content, so you're welcome to come see it. It's on the site, pointabout.com - just search for Pew, and you'll find that. It's called, "The Nine Tribes of the Internet", and it talks about very specific slicing of all the different types of users, and what the growth trends are, or, they're not all growing, but, many of them are. A lot of them do skew, just actually like [...] was saying. And Patricia, just for the record, I'm not going disagree with you at all. I completely agree with you. In the best of both worlds, this is a top-level down strategic thing that's being done, but I feel like we're all kind of sneaking out of the house in the middle of the night. It's like you have to go show some small successes in order to be able to get that big budget, and I guess that was my point. MT: Let's take two more questions on the topic. SG: I think one thing that we haven't gotten to that could reach your audience is that journalists are watching social media, because that's where the buzz is coming, and even if it's not reaching your consumers, it's reaching the people who write to your consumers, who are still reading the paper on paper, probably. So I think you can relationship build with journalists directly, you can keep story ideas, and position yourself as a thought leader, via Blogink, so that when it comes time for they need an expert for their story, and they either Google, or they've seen you Tweet about it, then they're going to reach out to you. So, that's our long term. U/I Female Speaker E: And that's what exactly we've done. We've used it on a PRN, but not so much in the market. MT: Carrie, in the back, do you have a question? Carrie: [Very poor audio] I've noticed with some companies that the push for ROI comes [...] in that it vies with traditional things like advertising and public relations. It's actually not, [changes thought], you can't always make that tie from placing that ad to placing that sale, and [...] metric. So, they still do it, because they've always done it. And, the social media is damned[?]. And, I'm wondering, take the part that says that's part of it, and also, maybe some tools to overcoming that problem[?]. GB: One thing which I think is to your question, and to the question right before it, it's worth trying to double[?] show them surveys and results that have been done by their people, but it's incredibly important to be tracking the work you're doing in the meantime, it's sourcing everything you can. And between Google Analytic and YouTube accounts, they now have analytics built into it that you can actually see the sex breakup, the age breakup of people watching your videos. On all these things you can be tracking what's going on in the meantime. And, you can be saying, "I know that someone came to this part of our website and bought this from one of our ads, because we can track that." And, it's of incredible importance to be trying to convince these people by saying, "I've doing this for the last few months and here, I can show you quantitative results." And try to get that from your TV advertisement, department, or you old media, because you just can't. Not like this. U/i Male Speaker A: I have a comment on that, too. You can do targeted access campaigns. So, I'm a big believer of doing a lot of testing, as well. That's what I was going to tell you. Google allows you to target by domain, target by geography, and target by time of day. So, if you're trying to reach government influencers, 8[:00]-to-5[:00] from D.C., from Punjab, Thai domain names, and whatnot. [...] if you do a lot of really small parts to see what kind of traffic is running to your site, outgoing [...]. GB: Just the one thing that already enforces that, and I forget about this, but, ad from Facebook? You can target it to say, I really want these people to see this if they work at the department of whatever, and such, or, I want people to see this if they are literally on a computer in the Capitol Building. You can target like nobody's business. DO:  You can also get on the content side. Google offers a great set of tools. How many people in this room are doing AB Multivariate testing, for example? I not surprised the answer's zero, so AB Multivariate testing is for every piece of content you have, every web page you have, you have the a] control, and, the b] contender. And Google offers this for free, where you can say, "Google, I want you serve up about a 50-50 ratio of what I think is the best page, and then what the intern thinks is the best page, or whatever. And let those two pages 'duke it out'." And Google will tell you which one is performing better, and you just keep repeating that cycle. You can increase your conversion rates from 1% to 7% on a page by doing that. Which is very significant, you just increased by 700% the number of people that are contacting you off of a page. So, there are tools you can use like that. Also, just very quickly to your point, there are some very non-threatening things that you can do with social media. You're saying that you're already, for example, interviewing the CEO, or your doing a blog list. Start, transcribe it, and turn it into text. All that great video and audio, Google can't see that, it's opaque to Google. So, you've just spent all this time creating all this great audio and video, but you're not getting any Google credit for it. Spend $.15, $.25, $.50 a minute for that on Craigslist; you'll get tons of responses from people willing to transcribe your content into text. Put that below the page, but, the video and the audio, the transcription is not for the humans - it's for Google. MT: Let's talk about 'Buzz', and what is Buzz tracking, and can we honestly measure that. How can you honestly measure that? AB: I think everybody's going to say Twitter. Hash Hacks[?], but, I think that's also kind of a game system, and I don't think it's a very good system. But, certainly, although I don't know if there's an answer to that, I don't know if anyone here has an answer to that, you can probably patent it. But, there are all kinds of different [changes thought]. NY Times has BlogRunner, which is sort of their top news in a variety of different verticals. It's not just NY Times content, they track blogs, and they track other things, as well. In political space, there's the media randoms, and the technemes, and the Technoratis, and all these different sites that will sort of give you a picture of what people are talking about at the moment, with Twitter you have the hashtag and the trending topics. I don't know if there's really an answer to that. SG: How many people in here are familiar with the concept of the long tail? The idea is that the top 10% of, like, say, blogs are getting 90% of the readership, and then there's long tail of like 90% of the blogs are only getting 10% of the readership. And, they are these very niche communities. But there is a lot of value, and there are books written about this, and it's a big popular theory in social media. There is a lot of value in the long tail, and that's where people even see the internet going with trends with hyper logo[?], and things like this, the way we are able to do all this targeting. So, you can generate Buzz with a very small community, but it can be a very important community to your brand, or your mission. So, it goes back to the Obama-like results, that are graded on a national level, but it really depends on who your audience is, and who you're trying to reach. And it could be very easy to get the attention now, it's like, you can't really get the mommy fear, but maybe just the mommy fear who knit, too, or has a child who's dealing with an illness, and they're doing a lot of doctor's visits, but that may be a very key audience for you. So, the idea is maybe don't worry about getting the biggest Buzz, but really getting a buzz with your niche audience. DO: So, two quick thoughts - one about long tail, and the other about Twitter. First, Twitter. How many people have an RSS feed of Twitter searches set up right now? So, three people. Alright, you can do this when you get home tonight, and this is awesome. I'll tell you, this is going to change your life, maybe. [Laughter.] So go to search.twitter.com, and just search for anything, search for your name, your company's name, maybe a product that you're interested in, you know, 'F22 Raptor', whatever it is for you defense folks [Laughter.] And then, on the top right there's a little RSS icon which most of you, do you understand RSS? Right, so you can click on that and you can come into your e-mail, or into an RS reader - you will be amazed at what you find. The interactive manager for Coca-Cola was doing this, Coke has this Coke Rewards thing, and I asked her, her name is Carol. I said "Carol, are you tracking what people are saying about My Coke Rewards?" She said, "No, we're not." I said, "You should be, let's do it!" [Laughter.] And, people were like sharing codes on Twitter, and bashing it, it was very enlightening. So, that's super simple, it's free, it takes a second to do, it'll make you look like the smartest person in your office. You also get the news first when it's something that is pertinent to you, so that's very user [cut off.]. AB: You can also embed it. You embed those searches in Twitter. You use Twitter.com, you do your search on the sidebar, and then you can actually save that search and keep going back to it, as well. DO: So, it doesn't really answer the Buzz question, but it, at least, let's you personally see about things that you care about quickly. PM: Well, there are also tools, like Metrics, and I think, Nielsen, either they bought Metrics, or they have their own competing products that actually look at brand perceptions, and so, will look at beyond just what's happening on the web, overall perceptions with the brand, with the social media being a component of it. So, that is a tool that's out there, or a capability that's out there, that if you're in an organization that's very brand sensitive, very focused on what people are saying about you, you may want to invest in something like that. GB: Just one quick thing. I agree with using all of these tools. My umbrage connect comes back to the original question, and I'm not a big fan of Buzz, intrinsically, because in my mind, Buzz is ephemeral, and it's too ghostlike to just chase it for its own good. And, I think it's a mistake to not be focusing consistently on the question of whatever we're doing right now, already; can we use these tools to get an extra 5%? Can we use it to become more efficient with what we're already doing, and see it as a more down-to-earth disimprovement[?] of your results, as it is? MT: What were you going to say about long tail? DO: Do you want to hear about long tail? [Laughter] Are there any realtors in this room? Can you raise your right hand and say, "I will not share this with any realtor?" Seriously, just raise your right hand, "I won't share this with any realtor!" That was your let hand, by the way. [Laughter] So, when you Google search for any home that's for sale in the D.C. area, D.C. Virginia, and Maryland, my own real estate company typically comes up number one in they Google search results. How do we do that? We use the long tail. There are probably only one-to-ten people searching for any specific property, but because we were able to expose a database of content and get Google to spider that content, there are apparently 1000 people a month that submit leads off of those terms. This realty company gets 1000 leads a month from exposing a database. And, so the point is, to the long tail point, if you have a database of data that you can expose to the internet, and you can make it so that there might only be very few searches for each of those terms, but there are so many of them. And also, part of the theory of long tail is when people are searching, for example, for a specific property address, they've done their research, they've probable driven past the house or they know the street. People tend, on the long tail, to be much more serious searchers. If I'm just searching for Alexandria homes, I might not be nearly as far along in my home searches if I'm searching for 1234 Main Street. So, if you have a database of content, you can use the long tail to really drive a lot of searches to your site. MT: Let's talk, this is kind of a two-part question, a personal question, but, social media as this tool is fairly new. How has it helped you in your business? If you could highlight maybe one major success, and you draw it back to the applications that you have, that you utilize today; and the second question is, out of all these social media applications, what is you favorite, and why? Gray? [Laughter] This may be easy for you. GB: With the campaign, everything was, media was an equal player at the table to every other department. And, its success story was enhancing the finance field, political operations, every element that was pretty [..] in the campaign. I got more done because of media, and that's it. And, it was not worth it, intrinsically, it was worth just a management part that was already there. SG: I would have never expected that this would be my career. I was a lobbyist, and I went to law school, and I am a non-participating lawyer, social media consultant, who blogs about D.C. [Laughs] So, it was really unexpected, but I think that I just really loved tinkering with the tools world, experimenting and really engaging in community, [Changes thought], I knew all these people from the social media community, the tech community, even if we only Twittered at each other, it's just grown my network exponentially. And, my favorite tool would probably be Twitter. PM: Siteworx is different from others here, we do website development. I'm a B2B marketer. I think for us, what has helped us be is relevant. So, we have a lot of very technical people in our organization that talk tech all the time. From a marketing standpoint, I don't want to talk tech, I want to talk business problems. So, I want to understand what people who are in our space care about, it's helped us, in my mind to be more relevant. And I will say Twitter, but Twitter Search. Oh man, it's just awesome being exposed to what people are thinking, and from a marketing standpoint, I spent my whole career of trying to get into peoples heads, right? This is like right in their head, like all day long, so I think that to me is the best tool. DO: So, a great story about Twitter, because I think a lot of people are trying to figure Twitter out. I know that I'm still trying to figure out. But, I think the greatest thing about Twitter is an elementary teacher would Tweet what was going on in the classrooms to all the parents, so that when their child came home, they could, instead of saying, "How was your day?", and not getting a response, they could say, "Hey, how was that project in Christopher Columbus?" So that's a great example of the power of Twitter. Twitter Search, I completely agree, to me is the most powerful part of Twitter, it's not sending Tweets out, but it's seeing what other people are saying. I think I've given a lot of examples. I got to say that this idea, like Gray is saying, that social media is a tool, it's magnifying the others things that you're already doing. It's taking that content and distributing it out to the people that need to see it. I feel very strongly that's how you have to think about social media - as a magnifying glass, maybe that's a great way to say it. AB: Well, if it wasn't for social media, I'd still be working for one of the companies you work for. [Laughter] So, I'm self-employed, I have my own company, I built my company around social media, around WordPress, specifically, and added to my [...]    as well, in there. And, if it wasn't for my engagement, and, honestly, social media has leveled the playing field for many people. It just allowed us all to compete on levels that we weren't able to compete on before. If it wasn't for that, then, I wouldn't' be where I am today. So, certainly it's been very important in my career and my life. I will also say Twitter, it's the best tool out there. Is that the trend? [Laughter] MT: Well, speaking about Twitter, maybe, do all you think that it can survive without having to sell any ads? Is it going to stay? AB: Oh, this is really a good question. Actually, we run a Twitter business model, that's cool. That would be a great conversation, actually. I think what they're probably going to end up doing is not selling ads, because the ad market is, kind of 'eh.' And, too many people were getting their Tweets not through, 'Tweetered up', huh? Through TweetDeck and Seizement[?] Desktop, and, whatever your household variety Twitter climate[?], Twitterberry, whatever, they're not going to be able to thread ads in there. So, don't think that that is really the way it is going to probably go, but, partnership of carriers. How many of us use Twitter on a mobile device?  Ok, yeah. So, if AT&T, or Verizon, wants to start taking a little bit of a Twitter tax out, I see that as a way for them to make money, and possibly, Twitter'd make money that way, as well, in priority. But, that's net neutrality, and that's not really what I want to hear. [Laughter] DO: A great example of what one of the founders of Twitter mentioned, they've been very tightlipped about they're going to make money. But, after a lot of prodding, and I think, and all things, D Conference, the guy said, "All right, give us an example." "Imagine the flower shop has flowers that are going to be dead the next day, they can send a Tweet out saying, half-priced flowers if you come by before we close today." So, the stuff like that I think would very, very powerful. GB: I'd like to pursue a bit of the Craigslist model. I like the fact that I don't have to pay the post from Craigslist. And the way they do it, funny, if someone wants to have a business model based around posting on Craigslist, then they charge a very nominal fee. And, so you can make it so it's free for everyone who's at home, everyone is just an individual. I think we want to actually organize this small, and there are a lot of possibilities therein. If you charge something that's incredibly nominal, and then the other part that's really overlooked here is the amount of data they accumulate is enormous. And, for the first time in history, we're able to take enormous amounts of data, and really start crunching it in very interesting ways. If you can start actually drawing graphs and very rich details about how Coca-Cola sought you out, the potency there is enormous. DO: Speaking of kind of keeping t

Talk at TJHSST for TjStar Event

In 1990 I was a Freshman at Thomas Jefferson High School for Science & Technology.  20 years later, this past week, I came back to give a talk about the past, current and future impact of mobile in our lives.  It was a fun event.

We covered both mobile trends and my "tips for your next 20 years" for the students.

Here's the video - it might take a few seconds to start playing

In 1990 I was a Freshman at Thomas Jefferson High School for Science & Technology.  20 years later, this past week, I came back to give a talk about the past, current and future impact of mobile in our lives.  It was a fun event. We covered both mobile trends and my "tips for your next 20 years" for the students. Here's the video - it might take a few seconds to start playing Here is a transcript of the event: "Daniel - 00:00: So, My name is Daniel. I'm TJ, i graduated in 1994. That means i was a freshman here exactly 20 years ago. So i'm gonna talk today about impending mobile revolution. On the topic called: ""Do's and dont's in the next 20 years."" Cause i figured why not to take opportunity to tell you guys on what to focus in next 20 years. Daniel - 01:00: And let me also just say, i'm very honored to be here. Because i'm from TJ, you guys are from TJ. Daniel - 01:16: First of all this is definitely a PG-13 rated talk. Is anybody in here under 13? Everyone is at least 13. I mean emotionally and physically 13. Good. Daniel - 01:33: Lets talk a bit about today. I'm gonna talk for 60 minutes. Then there will be some questions afterwords. You may ask questions while i'm taking as well. We'll get the questions answered at the end. Daniel - 02:11: So this is me back in 1994. I still have hair. I just want to point out I'm the co-founder of mobile technology company. Where we make iPhone, Blackbery applications. [UNINTELLIGIBLE]. Lots of other publications as well. Daniel - 02:57: So we're based in DC. There's a lot of cool technology companies in DC. So what am i up to? I just got married recently. That was literally 2 weekends ago. And then we went on the honey moon. [UNINTELLIGIBLE] Daniel - 04:21: So what does any of this have to do with mobile? Well, the farting noises i just made were from the iPhone app called iFart. Who in here has heard of iFart? iFart is unbelievable. This guy made an app, he sold it for a dollar and literally sold million copies. Does anybody know what million times one is? It's like a lot of money, right. Daniel - 04:57: How amazing is it that somebody who had anything about farts makes an iPhone app and makes a million dollars? And most unbelievable thing is technology they used to make this app. Something that anybody in this room can use. Anybody in this room can have an idea and make an app and make million dollars out of it. And that's what really big deal is. That's a small part of really big deal. Things like iFart, the whole iPhone app revolution is an example. It's just like when the internet started, when i was in collage using the first browser, the Mozaic browser. And it was a lot just, like, stupid stuff. A lot of games and weird pictures. And now the internet is a really big deal, like, we live our lives on it, we're connected by it. It's not just fun and games, what it is is not just that anymore. Daniel - 06:06: And mobile, now today, is what the internet was 10 or 15 years ago. It's things like iFart. Its very easy to dismiss it just being a fad or a trend and not all that important. But it's a really big deal. I'm gonna talk today why it's such a big deal. You guys are just, i can't even tell you in how incredible position you are in. Because you have the brains and access and the ability to capitalize on trend of this. Remember, the stuff i'm gonna show you guys today, most people won't even realize any of that. Mobile was my life. For most people mobile just means just calling somebody, maybe texting or maybe using an app. But most people don't see what's under it. What's coming in 10 or 15 years. How mobile in 10 years or maybe even less time is going to be even more significant then internet is today. Think about how internet effects everything we do. Do any of you stand to be doing someday anything that hasn't got to do with the internet? Daniel - 07:22: Besides being out camping or something. But even camping, you'll probably going to try and get directions to go camping using Google Maps or something, right. Mobile is a lot bigger then that. And you guys are in this very unique position and the reason that i took time of my day to come here today and to talk to you is, because, if i can influence even one of you to do something in mobile and to drive that trend. And if i can even just show one of you, at least one of you, how amazing this wave is gonna be. And influences you in wanting to do something in your career that has to do with this, then i will feel great. Daniel - 08:02: So lets talk a little bit about what mobile is going to be and i'll back it up a little bit and talk about what it is today. And i'll talk about tips for the next few years. Is that good? Alright. This is a very indicative graph of the trend lines that are coming sometimes in 2013. and 2014. Mobile usage is going to surpass desktop usage. More people will be accessing the internet, also know as all the humanities knowledge, from their mobile devices instead of desktop devices. Very significance happens right back here and most people don't see it coming. Most people think of the phone as something to call with, as a way to access all the humanities knowledge from their pocket. Daniel - 08:56: This is actually a graph of the internet, it's 5 years old. Some really smart people, much smarter then i'll ever be, traced all of the connections. It's probably 10 or 15 times bigger by now, because it's 5 years old. We're, like, right here. That's up. The productivity that internet has given us, all the humanity knowledge, is just amazing. And our ability to access it is confined to this, right? When you guys have kids, when you're standing up here and you have kids i bet that your kids are going to be like: ""Hey mom, dad, how did you spend all day looking into a box?"". Like, all the humanities knowledge and you're looking into, like, it's a little window. The internet is all around us. Like right now, right here, if i wanted to know who built this and when it was manufactured, has anyone ever been hurt by it, can i get a good deal on it if i wanted to buy it on e-Bay. All that information is out there. But i'm an analog game. Human beings are not digital. You don't have the ability to just access that information just by touching. So we have to depend on these things in order to get to what we really want. But the mobile device liberates us from this box. The mobile device gives us better access. [END]" "Can I get a good deal on it if I want to buy it? Buy it on ebay All that information is...is out there. But I'm an analogue being. A human being. We aren't digital we don't have the ability to just access that information just by touching so we have to depend on these things in order to get to what we really want which is to know about something like this. But the mobile device liberates us from this box. The mobile device gives us better access. Its still very inverted access. If I want to learn about this I got to take a picture of it with my phone. My media server can decode that and allow me to recognize it and compare this to others- that sort of thing. It's still very imperfect but it's a lot better than using this one here and that's where the big advantage is that this- this thing- thing allows us to access all humanities knowledge from wherever we are and probably at all times but right now its still just this device and we have to look at this device in order to get access to that knowledge, and that's going to change and you guys and people like you are going to be the ones that affect that change. Let's talk a little more about what that change can look like. Let's see if I can keep this up. You guys seen Minority Report? Let's see if we can watch a quick clip. So that is a TED talk and you can watch it on a much better buffered version of it later on your computer if you've never seen TED talks they're really awesome. So, to take away from that is that the design special was great but the reality is that it's happening on most devises. It's happening today, right now. Obviously this is very early so nobody is really using this yet but in five years this is university in itself. A little bit more imagining on what's coming. We have some real designs that we've made to show what is not quite possible today but will be in very short order and I'm going to walk through a couple of them. So here is one, this is- the idea is that you take external sensors and that's one of the big trends is that right now the mobile device is just your phone but sensors are starting to be built into clothing or into rooms and yards. This is things like YouTube and wi-fi accessible to the phone. When you pair sensors to the phone you start getting the ability to access sensors on the phone and get a sense of what's going on. So imagine you're on a ski trip and your jacket has an avalanche sensor and that sensor can communicate with your phone and your phone can process the data and it's telling you that there is an avalanche or something like that. So that's the idea behind this one. Lots of other social media and tools built in the phone, its got a databases, its got a compass, things to stay oriented, so you can do things like find.... Another idea is called, Find love. So you're in a bar and your profile is being broadcast in some kind of safe way you know so that your teacher doesn't look and you don't have a problem. But your teacher doesn't want to be in the same bar or place that you are. Obviously there is a lot of privacy issues that have to be figured out for something like this to happen. I think that's very risqué way of skipping along but I think you have every right as well. So that's called Find Love. The app doesn't really exist it's just an idea And then the last one I'll show you builds on this concept called augment of reality where you can actually augment your reality around you by using your mobile device. So imagine an app where you are playing a game, your fighting aliens that only exists on the phone but the camera on your phone is acting as your lens and so you're at the mall or in your neighborhood and you're cheating, fucking, fighting aliens that don't really exist. Because that's what you see. Other people see just a neighborhood street you don't hurt aliens. Here's another example of what augmenting of realty can look like. It's actually a really old example but it gives you a really good idea of what it looks like. Have any of you guys seen the GP windmill of reality? No? okay. Lets try this. See if this works better one than last time. So this isn't using mobile specifically but this is augment of reality. So what's going to happen here is that we're using this little marker. This is a marker. This is a specific shape that the computer is going to recognize- the camera on the computer- and because I'm going to show the shape its going to.... This is augment of reality so what everyone else sees is just a marker but what you guys see is... So this is a marker and you can play around with this as well just Google GE augment of reality. It's a great example of augmenting reality. It's not just a sheet of something that is happening when you start playing games and things like this so you can do and hear on your mobile device So augmenting reality is a very very exciting opportunity that we haven't really done much with yet. That's some of the imagination of where mobile is going. Lets talk a little about where mobile is today. I'm going to give you guys a very quick overview of mobile today and when I'm done your going to know more about mobile than ninety-seven percent of the US population. You can be at a cocktail party and talk about how great mobile is. First of all, there are two main types of phones. There are what's called feature phones which are also flip phones or dumb phones and there are smart phones like the iphone. Smartphones are comprised of twenty percent of the majority. I imagine you guys, are you guys allowed to bring cell phones into school? Yea? Really? That's awesome. You can't text? You're not supposed to. For the purposes of this conversation no texting happens in school. So when we talk about mobile a lot of people say I want to do something mobile but really they're saying they want to do something in one of three main areas. And just understanding what we call the mobile pyramid this slide alone makes you scarily smarter than most people- this slide alone makes you smarter in mobile than almost everybody. When somebody says 'I want to do something mobile' what you should ask is 'what do you mean? SNS, mobile web, or what?' and they'll probably look at you like, 'What did you just ask me?' Because they won't know the difference. But there is a difference. SNS are things like text, help, to 1,2,3,4,5, to don't anybody hate me. That's the lower part of the pyramid. It's the lowest part because it's got very wide distribution almost any phone can participate in a campaign like that but it has very shallow functionality. There is not much richness in the experience it's just a hundred and sixty.... Mobile web is in the middle that's just using a browser to access the web on your phone it's a very inconsistent experience because even the mobile ericsson which is a feature phone has a browser." "Daniel:...[xx], that's the lower part of the pyramid. It's the lowest part because it's got a very wide distribution. Almost any phone can participate in a campaign like that, but it has very shallow functionality. There's not much richness in the experience. It's 160 characters, [xx]. Right? Mobile web is in the middle. That's just using a browser to access the web on your phone. It's a very inconsistent experience because even [xx] Razor, which is a feature phone, has a browser. It's not a very good browser. Right? So most of your phones that you guys probably own have browsers. But every phone tends to render a mobile website differently. So mobile web can be tricky. And we don't spend a lot of time with mobile web, or [xx]. We spend most of time with apps, which is at the top of the pyramid. And it's at the top because it has the narrowest distribution. It's only Smartphones, which is 20 percent of the market. But it's very rich functionality. Things like [xx] augmented reality and the ability to reach down into the phone and find out latitude and longitude of the phone, where is the phone located. And use that to provide [xx] experience through the app. A lot of the excitement that we're talking about today is in this top level pyramid, this is where we spend a lot of our time. One thing: if you are interested in getting involved with mobile, where is the biggest opportunity? I think [xx] that it is in the fragmentation that is coming to mobile apps. And I'm not going to spend a lot of time talking about this because [xx] technical details. But the idea here is that there are a lot of big companies that are trying to do really big things in mobile. So you guys [xx] Apple [xx] ...Microsoft has not done very much yet, but they have tons of cash and they're not going away. [xx] just got purchased. Does anybody know who purchased [xx]? [xx], right? So it's going to be interesting to see what happens with wireless. So in the Internet world 10 or 15 years ago it was all about Apple versus Microsoft: two main competitors with one of them having the dominant market share [sic]. In mobile, it's not [xx]. Right now, it's the iPhone. But all these other companies that are [xx]? I didn't even put [xx], Google. That's like the biggest [xx], ever. And so this idea of fragmentation: if I'm a business owner and I want to make a mobile app right now it's easy, I just get an iPhone. And our apps [sic], PointAbout, the company that makes these apps, start at $25,000. And that's a little small project. [xx] big projects that are several hundred thousand dollars. That's OK when you're just talking about one platform, the iPhone. But as a business owner if I had to spend one-hundred or two-hundred thousand dollars, six times, that wouldn't work. And so there's this fragmentation issue, this movement [sic], that a lot of people don't see yet. But if you want to do something innovative in mobile, help individuals and businesses figure out how to practice fragmentation. Alright, I'm going to talk a little more about fragmentation in a minute. Because PointAbout is doing one thing to try to solve it, that I'll show you. But let me just show you a couple more trends [sic] about the size of mobile. This is was the adoption curve for a lot of consumer electronics items. You can see the Blackberry's down here and this is not the total number. This is just how quickly they were adopted. The Nintendo Wii was adopted very quickly, the iPhone was adopted more quickly than all of them, and, in fact, the iPad was adopted -- has been adopted -- twice as quickly as the iPhone. They sold a million units in 30 days, it took the iPhone 70 days to [xx]. [xx], that's exactly right. So the iPad, which this graph was made before the iPad came out, isn't even on anymore. [xx] adopted very quickly. This just shows the growth of mobile Internet. Remember mobile Internet is the middle part, the middle pyramid. Right? But mobile Internet is growing very quickly. [xx] basically [xx]. Alright. So real quickly about PointAbout, what we do. We focus on the top two parts of the mobile pyramid. Mostly the top part, but we also do some mobile web. The way that I describe our business is that we do two things: the analogy that I use is we build custom [xx]. These are high-end, expensive, very functional applications. And then we [xx] service that [xx]. Which is called AppMaker, which gives anybody the ability to make [xx]. And so I'll start with AppMaker which is the [xx]. On January 4th, we launched App Maker to the world. It's [xx], so A-P-P-M-A-K-E-R. And we made 6,300 iPhone apps in the past 5 months or so, nobody has ever done that before. Our goal is to be the YouTube of mobile, meaning that we want to do for mobile what YouTube did for video. You guys may not remember but before YouTube, it was really hard to put a video online. You had to shoot with a camera, then you had to export it. You had to load it, you had to make sure that it wasn't too big of a file to [xx]. YouTube came along and said, ""Hey, just a couple minutes of YouTube will take care of this."" Right now with mobile, it's the same thing. Like, has anybody in this room made an iPhone app? [xx]. OK. Has anybody in this room uploaded video to YouTube? Right? That's the difference. And AppMaker is our attempt to do for mobile what YouTube did for video. So it's been used by ""National Geographic"", ""Newsweek"", [xx], [xx]. U.S. Congress made an app using AppMaker. AppMaker is free. So that means that any of you guys could go home today and make an app using AppMaker. Like [xx]. You could make an app [xx] tonight [xx]. The reason we made AppMaker was to solve this fragmentation, that I just talked about. If we can convince people to put their content into AppMaker, then we can build for the iPhone. We can build for Android, we can build for [xx], we can build for [xx]. And the user is the [xx]. And then the [xx] business, I'll go through this quickly. But, for example, we made the [xx] for [xx]. Made the iPhone and iPad [xx], [xx], [xx], AMCO [sic], ESRB, which is the game rating agency. [xx]. ShopLocal, [xx], [xx], [xx], etc., etc. OK. And here is the slide that I want to use to kind of wrap up all of this [xx] view about mobile. This is the [xx] that [xx]. Which is that one of our clients is a large car manufacturer that you definitely know. And we were talking to one of the senior strategists at the manufacturer who was quitting, because the car manufacturer didn't get it. He was actually leaving his job because he was so frustrated. And what he said to me was, ""The car manufacturer thinks that the mobile device is a nice-to-have in their car. That when somebody buys a car it would be nice for them to be able to connect up their phones [xx]. But what my employer doesn't get,"" this is the strategist for the car manufacturer talking. He said: ""What my employer doesn't get is that the reality is that the car isn't the nice-to-have, but mobile is."" Like, you use the car to drive, you need it to drive. But people have their phone with them all the time. They'll sooner go back to the house to retrieve their phone that they forgot, than their wallet. Like, you guys know that? Right? Like, if you leave your wallet at home, you say [sic], ""I'll just borrow some cash from someone else."" If you leave [xx], what if my boyfriend or girlfriend is trying to call? Or my parents? OK, or my parents... [laughter] So this guy's quitting his job because he's like, ""The car manufacturer doesn't get it, he thinks that the phone's the peripheral. But the phone is actually the hub and the car is the spoke, the phone is what everything is going to be built around."" And so the sensors that are going to be created in the jackets to have the [xx] sensors built in, are going to be connected to the phone. Or appliances that are dumb today [sic], are going to be hooked into the phone. One example is Steve Jobs, in one of his Apple keynote addresses showed [sic] a blood pressure monitor. You know, where you wrap it around and pump it? It was connected into an iPhone. So you could take your blood pressure and then..." "Daniel:...the centers that are going to be [xx] in the jackets to have the [xx] sensors built in, are going to be connected to the phone. Or appliances that are dumb [sic] today, are going to be hooked into the phone. One example is Steve Jobs, in one of his Apple keynote addresses, showed a blood pressure monitor -- you know when you wrap it around and pump it? It was connected into an iPhone. So you could take your blood pressure and then it could be submitted to the iPhone, and the iPhone could send it to your doctor, it could post it on Facebook -- I don't know if you would want [sic] to do that, but it could. You could go anywhere you want with that, right? [xx] blood pressure is. But that's the power of the mobile device, is it liberates content [sic], it liberates data. Right? So a lot of appliances today being able to be hooked into a [sic] mobile device. Things like spaces that you're in becoming smart to what you want in your profile [sic] because you have your phone on you and your phone's communicating with the space. OK? So mobile is the hub, everything else is the peripheral [xx]. Alright, enough about mobile? You guys kind of get where it's going? Is anyone inspired to do something in mobile? Just raise your hand [xx]. Alright, let's talk a little bit about Daniel's tips for the next 10 [sic] years. First of all, so I went to UVA. Let's see, what is this? This is like, June, so you guys are already [sic]... Are there seniors in here? I can't believe you're actually in class. [laughter] Audience Member - Male: [xx]. Daniel: Thank you. So you guys already know what colleges you got into? Is anyone going to UVA? Alright, one for one. Let me tell you: TJHS is so much harder than UVA. Seriously, it's going to be like a breeze. So I went to UVA, I was [xx] at UVA, which is a great, great program. And I really enjoyed my time at TJ [sic]. Like, this was a very special, magical time, and I'm really glad that I came [sic] here. One thing that I would say to you guys is -- follow your hearts. And I know it's so cliche to say that, it's so dumb to say that [sic]. But I've grown up watching my friends do the things that their parents wanted them to do, and I know what that pressure looks like. I never had it myself, but I've had friends who have had parents that have wanted them to do specific things. And let me tell you: it doesn't work. You end up being really unhappy [sic]. I have friends now in their thirties that wished that they had followed their hearts when they were in their teens. And I just -- I can't tell you how big a deal it is to go do what you want to do. So do what you love, seriously. Don't let other people tell you what you should be doing. You're the only one that's going to get the chance to live your life. Another thing -- this is not a part of dating, so outside of dating -- ""no"" equals, ""Tell me why to say 'yes'."" Except for dating. [laughter] Every other aspect: no is usually not a no. If you accept ""no"" easily from people, you're going to be able to do things that other people haven't done. If it were easy, everybody would be doing it. So, when somebody says ""no"" when you're trying to effect a change, or do something innovative, when somebody says ""no"", just realize that you just haven't given them a good reason to say ""yes"" -- outside of dating. Alright? So it does not include the opposite sex, just in terms of trying to innovate and effect change in the world. Do not take ""no"" for an answer. It goes along with ""have no fear"". Seriously, we are driven by fear. You should recognize that everybody is driven by fear. When you're at a stoplight and it's turning red, and you're in the intersection, and you're trying to decide, ""Wait [sic], should I go? If I go than I might run a red, I might get a ticket. But if I don't go, the guy behind me might [xx]."" Those decisions are all based on fear: like, what's the least worst outcome? Right? Like, we are driven by fear. It affects a lot of the decisions that we make in our lives. Don't [xx] by fear, or at least acknowledge when you are, and accept it for what it is. And then... Alright, I'm not going to confuse [xx] ...exhaustive. But you guys who have [sic] have seen ""the"" movie? Yeah, ""Avatar""? So, be like the Na'vi. And what I mean by that is that the Na'vi in this movie ""Avatar"", recognize that we're all connected, and that we all share the same [sic] energy force such that our decisions affect those around us. No, seriously. I know it's like totally [xx], but I'm telling you. Right? You're going to be up here in 20 years talking to people. Seriously, you're going to want to be saying these same things. Like, we're all connected, our decisions affect those around us, we're not -- you know, in the US, we're raised to be very individualistic people, with our own space. And we don't often get the opportunity to really stop and think about how our actions affect others but they do, and just recognize that. Deal with it. And last thing: become a subject matter expert in something. It doesn't matter what you pick. SME: subject matter expert. You could be an expert in beetles. Like if you know more about beetles than anybody else in the world, there is somebody out there that's going to want to talk to you, and you [xx] ...being a subject matter expert, in whatever it is. Choose something that you're passionate about and just become the most knowledgeable person about that thing. OK? Is that cool [sic]? Alright, guys, it's been a real pleasure. Let's do some [xx]. [applause] By the way, I had a video to show, but I'm just going to skip it. It's not a [xx], so [xx], [xx] later. Yes? Audience Member - Female: [xx]. Daniel: OK. So the question is, different service providers like AT&T and Verizon -- how do those organization affect things like Mobile web. Yeah? OK. Well, just to clarify the question, Android is not specific to Verizon. It is on Verizon, but Android... Here's the thing about Android. What we often say and point out [sic] is that it's probably going to end up being Android versus iPhone, in a lot of really big ways -- it already is. Android isn't growing very quickly. There's a [xx] report, which is an analyst [xx], which says that Android is going to outsell iPhone by 2012. In fact, that's already started happening in some cases. So the idea is that Android is an open-source operating system built by Google. It is being implemented by multiple carries, which is what you were asking about -- the different carriers [sic] -- [xx] different price points. We think it's going to be like PC versus Mac. There's more PC's in the world, but, arguably, the experience is better on the Mac. And iPhone versus Android is like that, as well, where they may be more Android phones, but Apple -- what Apple showed the world was the value of this ecosystem. So it's not just that Apple made a beautiful piece of hardware, which they did. But it's that it uses iTunes, it syncs well, you can put your music on it, you can put your apps on it, it's easy to just press a button to buy music or to buy apps. Our credit card is already on file with Apple. There's this ecosystem that Apple created and they blew everybody else away with it, nobody was ready for that. Nobody was expecting that [sic]. And so, specifically, to answer your question about carriers, it is a huge problem. Because I was [xx]. You know, it's like, because it's on AT&T's network and AT&T is more of a [xx], [xx]. And that is not a problem with Android because Android is [xx], multiple carriers. But what I imagine is going to end up happening is that the iPhone [xx] ...Android already is. So I don't know if that exactly answers your question, except to say that it's a lot like the Internet back in the day. The connection is [xx]. But as an active developer [sic], we have to do a lot thinking about [xx]. OK, another question? Audience Member: [xx]. Daniel: So the question is, why [xx]? Or, why do you think privatization is such a big issue? There are a lot of [xx] game console [xx] game consoles [xx] just making Playstation games. Or XBox games? Right? Audience Member: Yeah. Daniel: So I think the only way that I can really answer that question is to go back to what our goal [xx]. Which is -- our mantra is -- we want to do for mobile what music did for video [sic]. You're absolutely right. Especially you guys, [xx] app developer, [xx] make a very good living. We're talking about hundreds of thousands of million dollars a year. A very good living just making apps, just for the iPhone, or just making apps for the Android. But that's not what we're setting out to do. We're..." "Daniel: So I think the only way that I can really answer that question is to go back to what our goal as a company is. Which is -- our mantra is: ""We want to do for mobile what YouTube did for video."" You're absolutely right. Especially you guys, or an app developer, you make a very good living. We're talking about hundreds of thousands of millions of dollars a year. A very good living just making apps for the iPhone, just the iPhone. Or, just making apps for the Android. But that's not what we're setting out to do, we're trying to do something much bigger. Our goal is to solve what we perceive to be a [inaudible] problem, that we don't think that a lot of people would recognize that [sic]. Which is that in a couple of years, as Android continues to gain in market share, this fragmentation issue is going to be affecting both business and individuals that want to reach, not just the people in [inaudible], but everybody who is in mobile. So our vision is bigger. Although, you're right, in the sense that you can do very well with just focusing on one platform, just like making a game for XBox. Our vision [inaudible]. Yes? Audience Member: [inaudible] Daniel: So the question is, ""What comes after apps?"" Right? And the way that I would answer that is: when you're thinking about specific apps like the iPhone -- right? -- and you mess with one app and play with it for a couple hours. Or whether it's... There's this thing called the [inaudible] and you can [inaudible]. But, at any rate... So, yeah, that's fine, it can be a little bit of fun. But, really, why is it that big a deal? New apps that are coming out, why are they that big a deal? What's next? But if you look beyond that, it goes more into, ""What can you do with a mobile device?"" Like, for example: I just started seeing a new wave of apps come out that to me shadowed [sic] what the Internet did. Where at first the Internet was just a lot of fun, not professional, not the business world. Weren't [inaudible] our lives. Now, it is. And I just started seeing apps come out, like an app for the company called US of A [sic], which allows me to deposit a check just by taking a picture [inaudible]. So, and I don't even have to send the check in anywhere, you just throw the check away. I take a picture of the front, I take a picture of the back, using my iPhone, and I'm [sic] done. And it's that now we're talking apps that I'm using at least a couple times a week, that I can't live without. And next it's going to be thing like augmented reality, or I need to send my blood pressure to my doctor, or things that are just my daily life run on a mobile device. So at PointAbout, we're not so much focused on the fact that it's an app or it's mobile web, but we're more focused on: ""How is it that mobile is going to affect the way that I live my life or interact [inaudible]"" ...absolutely. That's exactly what ""Newsweek"" is doing. They're charging $2.99 for their app. They made it using AppMaker and [inaudible] money. So the question is, ""There are a lot of app making services on the Internet, how is yours different?"" Right? Yeah. Well, first of all, there are a couple -- there are two or three services like AppMaker that really have made traction. There's a lot of people that are trying to do this, but don't have traction. So app makers weren't -- Mobile Roadie [sic] is another that focuses on the entertainment industry. One of the main differences is we have a ton of traction. So AppMaker and Mobile Roadie are the two main ones. [inaudible]. We have made more apps than anybody in history ever has made. Like, nobody has ever made 6,300 apps [inaudible]. It usually takes eight weeks to make one app, but we've made over 6,000 in five weeks. So the traction we've gotten is tremendous. I mean, if you're following Tech Bunch [sic], or CNET, or just [inaudible]. But it really comes down to the functionality of the tool, which is that you do not need to have an [inaudible] to make an [inaudible], which usually you do. You do not need to [inaudible], which usually you do. So it opens up this opportunity for anybody. Like, I actually made an app for TJ using AppMaker. It took me 10 minutes. TJ has a lot of great RSS feeds [inaudible] ...app for TJ and published it. But if any of you wanted to do it [inaudible]... literally... What's today, Wednesday? Thursday? [inaudible] day it is. By Monday of next week, TJ would [inaudible] ...iTunes [inaudible]. [inaudible]. Audience Member: [inaudible] Daniel: What platform is AppMaker? AppMaker is a web service. It makes iPhone apps, today. We're working on also making Android apps, iPad apps, all the other ones that I showed you. [inaudible]. Yes? The question is, ""If we stop fragmentation, we stop competition?"" Now, it's not that we want to stop fragmentation. We think it's a beautiful thing, it's a huge opportunity. We want to embrace the fact that there is fragmentation and make it so that if you want to make an app, you can come to AppMaker and we can make an app across all these different platforms, versus you having to go and spend a lot of money on each one. So, [inaudible] will still be out there. We're not erasing fragmentation or stopping fragmentation, we're leveraging it to [inaudible]. [inaudible] ...question. There are new iPhone terms of service that just came out that state basically [inaudible] being able to create native apps. [inaudible] terms of service. [inaudible] says that apps have to [inaudible] who is the [inaudible] ...and the question was specifically about [inaudible]. [inaudible] we've got a very good relationship with Apple. We've published so many apps that we have [inaudible]. They know us very well and [inaudible]. And, at the same time, Apple is very nervous about a tool like AppMaker because it means that Apple will be dependent [sic] on how good AppMaker is for [inaudible]. Apple is very careful about the image that they project in the world, [inaudible] to you. So, that is an ongoing dialog that we have with Apple every day. How can we turn AppMaker into a tool which we both seem to [inaudible] ...so that you, or you, or anybody, can come make an app. [inaudible]. Right? And so we've been adding things like instant notifications into the apps. So, like let's say that you're the captain of the lacrosse team? You could make an app for the lacrosse team that has lacrosse information about TJ's lacrosse team. It has maybe an international lacrosse [inaudible]. Maybe it has lacrosse news? And you can also had instant notification. So [inaudible] ...basically like a text message pop up that says, ""Hey, there's a lacrosse game tonight. Come see us play."" Things like that that are very specific to native apps. Those are the things that [inaudible] build into AppMaker, so the apps [inaudible]. And by the way, how much time do we have? [inaudible] until two? Audience Members: Yes. Daniel: Alright. So I'm going to do Q and A until you guys don't have questions anymore. OK? But we'll definitely stop at two. I mean, I don't mind letting you go early. Although, [inaudible] OK. But, I don't mind... But if you guys [inaudible] ... is there an adult in the room? OK, we'll do questions for a few more minutes and then [inaudible]. Yes? Audience Member: [inaudible] Daniel: If I made an app, how would I get it onto the iTunes store? There is a service called iTunes Connect. When you have an Apple developer account, you can access iTunes Connect. It's the backdoor into iTunes and that's where you upload apps. So [inaudible] with AppMaker, is you get an Apple developer account, but you don't actually have to use [inaudible]. You load your Apple developer account into Apple, you make an app using AppMaker, and then you upload it to iTunes using [inaudible] which [inaudible]. So is [inaudible] person using AppMaker [inaudible] themselves? [inaudible] you don't [inaudible] the app yourselves. AppMaker does all of it for you, it's completely a self-service tool. So you log onto appmaker.com, you use [inaudible] environment to create your app just by dragging and dropping. You could build. AppMaker builds the Apple background, it spits out a published app. [inaudible]. It's a lot of fun. I can't do it, but I think it's pretty cool [inaudible]. [inaudible]. Right? [inaudible] ...have some fun with it [inaudible]. [inaudible]. So the question is, ""If you jailbreak your phone and you are going to [inaudible], if you jailbreak your phone, is that [inaudible]?"" I mean, it's a small part of what the majority is doing that, to me, a little bit of this craziness on the fringes is never [inaudible]. Like, I'm not [inaudible] the ones that promote [inaudible]. There are people who worked long and hard to make apps possible, to make them exist in the first place. But having people that think creatively and are pushing others to do things in an interesting way, to me, a little bit of that innovation is always good. OK, guys. It's been a real pleasure. [applause]"

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